Digital first approach
The Challenge
The Requirements
“We wanted to replicate the real-world, in-person care environment much more closely,” says Dr. Ilan Lenga, Chief Information Officer and Chief Medical Information Officer at Lakeridge Health.
That included enabling patients to meet with their primary care physician whenever possible—and even see multiple providers in a single session. Adds Dr. Lenga, “The idea was to deliver the highest quality healthcare possible that just happened to be virtual.”
The Solution
Customizable workflow options helped Lakeridge Health realize its design requirements. At the start of each virtual session, patients submit an intake form that is reviewed by a nurse in the emergency department. The nurse assesses the patient’s suitability for the virtual clinic and performs a modified triage.
As patients wait for their appointments, they may leave the virtual lobby and return without losing their place in the queue. On-demand notifications are sent to patients via SMS, email or automated voice message with the start time for the appointment, reducing time loss and allowing consulting providers to seamlessly collaborate in a single session.
Dr. Larry Nijmeh, emergency care physician and ED lead for the Durham Virtual Urgent Care Clinic, finds CVC easy and practical to use. “It allows you, with a quick visual, to see in the patient queue who is urgent, who is less urgent, and those patients waiting for primary care.”
Corolar Virtual Care allows you, with a quick visual, to see in the patient queue who is urgent, who is less urgent, and those patients waiting for primary care.