William Osler Health System turned to the Calian® Corolar™ platform and its modern web services/API capabilities to deliver the MyChart patient portal

The Challenge

 William Osler Health System (Osler) is one of the most innovative community healthcare systems in Canada, with patient experience as a key part of its strategic plan. Using Sunnybrook’s MyChart patient portal, Osler wanted to provide real-time lab, pathology, diagnostic imaging and cardiology data to its patients. Osler wanted minimal financial and technological impact on its core EHR and clinical systems during this strategic patient engagement project. 

The solution

Osler turned to the Calian® Corolar™ platform and its modern web services/API capabilities to deliver the MyChart patient portal. Calian worked under the leadership of the Osler IT team, privacy office and other key stakeholders, such as the Patient and Family Advisory Council, clinicians and administrators, to make data available from disparate clinical systems by leveraging the hospital’s existing BizTalk integration engine. The Corolar easy-to-use APIs and web services made the MyChart integration effortless. The connectors available with Corolar helped Osler to access real-time lab, pathology, diagnostic and cardiology report data with almost no change to their core clinical systems. 
“Technology is now a significant part of the patient experience at Osler. It’s not only a matter of patient rights and satisfaction, it’s also a way of improving medical outcome."

Mary Jane McNally, Chief Patient Experience Officer, William Osler Health System

Outcome and benefits

  • Using Calian expertise, Osler launched a patient portal solution in 18 months.
  • It created better processes and superior quality of service for patients across Ontario
  • Within a few months of the launch, 18,700 patients signed up to use the portal.
  • Improved patient engagement and care outcomes enforced the view that technology is not just an “enabler” but core to patient experience.

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With Corolar, modernization isn’t just about updating systems—it’s about transforming the way care is delivered, ensuring that every patient receives the highest quality of care possible.

“Osler’s MyChart patient portal draws real-time data using Corolar. With Corolar and BizTalk, data patients and health-teams get is the most up-to-date.”

Joe Cossu, Director of Infrastructure & Applications, William Osler Health System